…has left me feeling not very united to them at all. I have used Western Union for years, no very consistently but it has been the only mode of wiring money to my family in India.
It was my mother’s birthday last week and I had promised to send my sister some money to help buy her a gift. It literally took me 3 days to get that taken care of due to the mess they made of a simple transaction.
First, they would not let me send money online as my bank did not approve it. I thought I had entered the wrong numbers. But I get the same error message again. Of course, it is the middle of the night here and the middle of the day in India, where my sister is expecting to pick up the money any time.
So I try the phone. I call Customer Service and tell them I want to send the money. They go through the whole process of verifying and setting up the transaction, only to be told that it could not be approved and they had no idea why. After being persistent, I am told that based on the information I had given them, it could not be verified. I was baffled by two things, I had given them no more information other than my name and phone number, and they just told me they were verifying the whole thing!!! By now I am frustrated and just let it go and go to bed.
After going thru several different wa
